Frequently Asked Questions

What does hand-cooked actually mean?

We’re very particular when it comes to making our crisps, and we like to ensure that the crisps we produce are of the upmost quality. To that end we ensure that the person who fries the potato chips is the same person who inspects the potatoes before they’re washed and cut. The fryer will adjust the size of each batch depending on the type of potato used. Once the potatoes are in the oil, the fryer constantly adjusts the amount of oil and its temperature to ensure the chips cook evenly, stirring them by hand when required. As you can see, it’s not quite as simple as just pressing a button! If it weren’t for our master fryers, our chips would be the same as all the others. We know it’s our attention to detail that make Burts Potato Chips taste as good as they do

Where can I purchase Burts Potato Chips?

Burts are available nationwide from a number of large retailers, independent shops, delis, and wholesalers. We’re also available at pubs, bars and locations across the UK. Our crisps are also available in over 35 countries globally, from Greece to Dubai and can also be purchased on Amazon. For any international queries, please email trade@burtschips.com.

Are the Burts Potato Chips safe to eat for people with allergies?

Our potato chips are processed in a nut free factory. Many of our products are also free from gluten and other allergens. If you do have allergies we list all our ingredients on the back of pack, and recommend you check them before enjoying our crisps.

Are Burts Potato Chips gluten free?

All Burts own-brand potato chips are gluten free and adhere to the legal guidelines necessary to make this claim. However, please note that we handle gluten containing products in the same areas that gluten free products are handled. The law describes ‘gluten free’ as a product that contains less than 20mg/kg of gluten. This means that some of the products may contain tiny amounts of residual gluten which should be noted by those who are extremely sensitive. Please see guidance on this at the Food Standards Agency website and if you are in doubt please contact us.

Our Lentil Waves, Guinness range, Levi Roots and Hobgoblin products are not gluten-free.

Do the oils you use contain hydrogenated fats?

No, we do not use hydrogenated fat in the production of our potato chips.

Do you use MSG in your products?

No, we do not use added MSG in any of our potato chips or in any of the ingredients we use.

Are there any new recipes in the pipeline?

We’re always looking to launch new recipes, and often ask our fans to suggest new flavour combinations. Why not get in touch with your suggestions? We’d love to hear from you. For a full list of our current range visit the Products section.

Why do you put air in your bags?

We’d love to fill our bags to the top with crisps, but unfortunately they’re rather fragile and so would get crushed before you even bought them. We fill our bags with a protective atmosphere to give the crisps some cushioning and to ensure they stay fresh for as long as possible. We weigh every single bag that’s made and ensure that they all deliver the weight printed on the back of the packet.

How do I get in touch if I have a question that’s not answered here?

It’s easy to get in touch with us here at Burts Chips. You can fill in the form, email us at hello@burtschips.com send us a tweet at @BurtsChips, send us a message on our Facebook page, or call us on 0800 023 7404. However you choose get in touch, we promise to respond as soon as we can!